Customer Feedback

 

BIG MAL LIMITED
 

I would just like to express my sincere thanks to you both for the exceptional service you have given us.  Being the first order we have imported, I certainly picked the right company to deal with. 

Amanda, right from the beginning you have been so helpful to me and I appreciate the guidance you gave to help me understand the procedures and requirements for importing - but in saying that, you did all the work!

David, your constant communication on tracking the shipment and advice when it landed was fantastic.  We knew exactly what was happening, when we could expect delivery and we were able to keep our customer informed along the way - and then you delivered, promptly and on time!  Even your delivery driver was courteous and helpful.

Brilliant service!!  Great experience for us and I would not hesitate in recommending your Company.

Look forward to working with you again in the future.

Kerry Smith
Big Mal Limited

 

I place on record my deepest appreciation for the services rendered by your boys (and girls) - I have enjoyed working with each and every member of your staff and there actions have been flawless. They have never given me an opportunity to complain or become inconvenienced.

 

Thank you for all your personal assistance and look forward to our further enhanced co-operation in the future.

 

Kishore Sabherwal
Managing Director
Classic Concepts International NZ LTD


 

 

Freudenberg Household Products (FHP) manufactures, markets, and distributes mechanical household cleaning products under the Vileda brand in over 40 countries. FHP commenced operations in Australia and New Zealand in 1998. Since then the Vileda brand has established itself as market leader in the floor cleaning segment. FHP also markets and distributes Ansell household gloves under license and has established and maintained the position of market leader within this segment.

 

We have been using Malcolm Total Logistics as our complete One Stop Shop third party logistics provider in New Zealand for four and a half years.  We utilize their Customs Brokerage, Freight Forwarding expertise, and Warehousing/Distribution services.

 

During this time, Malcolm Total Logistics have helped us grow our business and reputation in New Zealand through reliable service combined with improvement in our business processes.

 
Malcolm Total Logistics provides a first-class service in warehousing, picking and dispatching orders – from very small to very large – anywhere in New Zealand, whether direct to store or to Distribution Centers.
 
Their management and team are all very helpful and accessible always ready to respond promptly to all communications and queries.
I have no hesitation in recommending Malcolm Total Logistics to you.
 
Yours Faithfully
 
Andrew Cope
Logistics Manager – Australia & New Zealand
Freudenberg Household Products Pty Ltd


 

Malcolm Total Logistics have been a service partner since 1991.  I have been with Blackwoods Paykels for just over 9 years and during this time have had many dealings with MTL, often several times a day, and have always found them to be very helpful and professional.
 
One of the key advantages of dealing with MTL is that they are a Company that values their people, and as such, have many employees with long service and hence have a high level of skill and an intimate knowledge of our business and requirements and are continually putting forward suggestions to simplify processes allowing us to reduce internal costs
 
At any time we are able to pick up the phone and speak to MTL and seek independent and unbiased advice.  MTL is always willing to help
 
Dealing with MTL gives us guaranteed rates and a very high level of service and at the end of the day, a Peace of Mind that our shipments are in very good hands
 
I would have no hesitation in recommending MTL to other prospective clients and would be happy to be referred to further if required.
 
Yours Sincerely
 
Andrew Roose,
Inventory Manager
Blackwoods Paykels