Warranty Info

Here at Wild Blue we stand behind every product we sell.  We have scoured the globe to source the very best equipment available and reliability is one of the main things we look for in products we stock. 

If you have any issues with any of our products we will make it our priority to get it sorted and you back in the water quick snap.

As a general rule all our products come with a 1 year warranty against manufacturing defect or faulty materials.  After we receive any faulty goods we'll make a decision whether the fault will be covered by warranty and whether to repair to factory new standard or replace.

We know that divers are notoriously hard on their equipment and the gear we stock has been designed to stand up to the fair abuse expected but there are a couple of things that you can do to ensure you get the maximum lifespan out of your gear.

1.  Wash it in fresh water after every use.  Salt is incredibly hard on things.  When it dries it leaves crystals that will wear away at your gear.

2.  Don't dry it in direct sunlight.  UV kills most things eventually.  This can be a good thing and leaving your wetsuit inside out in the sun for half an hour will kill any bacteria living in the suit but if you leave it much longer than that don't expect it to last long.

3.  Don't pull loose threads.  Overlocked stitching is the Achilles Heel of wetsuits.  Lying and rubbing on rocks can eventually cut through the stitching and if you pull on loose threads the whole seam will run and without the support of the stitching the seam will eventually split.  If you do have loose threads a spot of glue is all that's needed to stop it getting worse.  If you are extra hard on your gear covering the seams with Polyglut is a good idea.

4.  Don't store your gear wet.  Dry your gear before you put it away and store it in a cool, dry, well ventilated area.

5.  Your speargun does not need CRC or silicone or anything else sprayed on it.  These sprays just make sand stick.  All it needs is to be rinsed with fresh water.

6.  Be very careful of o-rings.  The o-ring seals on your watch, light or cameras etc need to be treated with the utmost care.  Check them regularly for nicks or dirt and clean them with silicone grease every now and again.  Replace them if you have any doubts about them.

7. Avoid sanding your spring steel spears.  They'll eventually start getting a bit of rust on them but if you take it off with sand paper you'll take the electroplating off as well and just make it worse. 

8.  Change your shooting line sooner rather than later.  90% of the 'malfunctioning' speargun mechanisms we see aren't actually malfunctioning at all it's just the shooting line is so old and manky that it's not letting the spear engage properly.  9 of the other 10% have little stones inside jamming things and just need a clean out.

9.  Use your gear regularly and it will last longer.  Nothing seems to kill gear like being left in the shed.  I guess it just loses its will to live and dies of neglect and loneliness.

ROB ALLEN SPEARGUNS
All of our Rob Allen spearguns are sold with a limited lifetime warranty.  This isn't a factory warranty, this is one we back ourselves to show you how much confidence we have in these guns.
What this means is that we guarantee the speargun against breakage during normal use for its entire lifespan of 8 years (it'll probably last way longer than that).  This guarantee covers the water-tightness of the barrel, all parts of the handle and mechanism.  It excludes rubbers and wishbones, shooting line, spears and carbon fiber barrels (unless faulty and less than 1 year old in which case they will be covered).
This warranty does not cover neglect, misuse, alteration, or unauthorized attempted repairs.

All other Rob Allen products are backed by a 1-year warranty against manufacturing defect or faulty materials.

VERTEX
All Vertex products are backed by a 1-year warranty against manufacturing defect or faulty materials.
This warranty does not cover damage or defect due to neglect, misuse, alteration, or unauthorized attempted repairs.

SPORASUB
All Sporasub products are backed by a 1-year warranty against manufacturing defect or faulty materials.
This warranty does not cover damage or defect due to neglect, misuse, alteration, or unauthorized attempted repairs.

JB ESCLAPEZ
All JB Esclapez products are backed by a 1-year warranty against manufacturing defect or faulty materials.
This warranty does not cover damage or defect due to neglect, misuse, alteration, or unauthorized attempted repairs.

PRINCETON TEC
Princeton warrant its products to be free from defects in workmanship and materials under normal use for 10 years of the original owner. This warranty covers all of the component parts except bulbs and batteries. This warranty does not cover deterioration due to normal wear or damage due to misuse, alteration, negligence, accidents or unauthorized repair. 

If you have a product you think needs repair or replacement under warranty the first step is to get in contact with us on the phone or email.  For easy fixes we may be able to just send you out a replacement part based on photos but most of the time we will need to see your proof of purchase and have the product returned to us.

When returning the product to us it must be clean and have a good note with it with all your contact details and explaining why it's being returned.  This is vital even if you have spoken to us as your parcel will probably be opened by another staff member and if we don't know who it's from or why its here it will just sit until you ring us wondering whats going on.
   
Opening Hours
Monday: 8:30 - 5:00
Tuesday: 8:30 - 5:00
Wednesday: 8:30 - 5:00
Thursday: 8:30 - 5:00
Friday: 8:30 - 5:00
Saturday:  9:00 - 3:00
 
Contact Us
51 King Street
Hamilton
New Zealand
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