Before we launch into the legal stuff...
We love online shopping and we love our products and we want you to also. Any questions, concerns or confusion you have, please email or call us and we'll happily help.
We're pretty good at keeping our website up to date so you can rely on the availability or lead times stated.
Not sure? Just flick us a line and we'll get straight back to you.
'Available Now' means it's in stock and ready to ship.
If we have the item on back order (on its way), this will be noted with our best estimate of the delivery date to you. You can then pre order and we will reserve that item for you for when it arrives. We'll confirm this with you when we receive your order.
If out of stock, this will be noted with the relevant lead time (usually 2 - 6 weeks).
If you would rather pay a 50% deposit for an out of stock item, with the balance payable upon delivery, just get in touch and we can arrange that for you.
Terms & Conditions
The Ivy House, its directors, officers, employees, agents, contractors, successors and assigns are referred to as 'The Ivy House' in these Terms and Conditions.
Welcome to The Ivy House ("We", "Us" or "The Ivy House”). Please note that You, ("You" and "Your") as a purchaser of products made available through The Ivy House and your use of products provided by The Ivy House is subject to the following terms and conditions ("Terms").
You must be 18 years of age and over to purchase Products from The Ivy House.
Annie Loveridge Interiors Limited, trading as The Ivy House
Company Number 3177295
GST Number 105709951
238 Jervois Road, Herne Bay, Auckland 1011, New Zealand
Ph. +64 9 360 8986
The Ivy House is the trading name of Annie Loveridge Interiors Limited.
Payment is safe via our secure DPS managed payment gateway; all data is secured by 128 Bit SSL. The Ivy House does not keep any record of your credit card details, and our website is secure, meeting the latest NZ PCI standards. Your details are handled by DPS, and are only used when being transmitted to the appropriate credit card agency for processing. We only receive the first six and last two digits of your credit card, just to help identify your orders.
Credit card payments will show on your statement as our trading name, The Ivy House.
Payment can also be made by direct credit through Internet Banking or by cheque.
DIRECT CREDIT VIA INTERNET BANKING
Follow the normal steps on our website to complete the purchase and select payment option Direct Credit. An invoice will then be emailed to you advising bank account details. Please allow a business day for payment to appear in our bank account.
Please make out to The Ivy House and send to 238 Jervois Road, Herne Bay, Auckland 1011, allowing up to 5 business days for cheque clearance before the goods are dispatched.
Simply select the item(s) you wish to purchase, add the items to your shopping bag, then follow the steps to complete the purchase.
ORDER & PAY BY PHONE
If you are having trouble using our website, please phone us on (09) 360 8986 to place your order, and provide us with payment and address details. Normal business hours are Monday - Friday 9.30am to 5pm, Sat 10am - 4pm (NZ), excluding public holidays.
All amounts listed on website are in New Zealand Dollars (NZD) and include GST at a rate of 15%.
The Ivy House has the right to alter pricing on the website at any time without notice. For any questions relating to products, pricing or other matters please contact us via email on email@example.com.
At The Ivy House our focus is on hand made, individual items. These products will, by their nature, vary and we feel this is part of the beauty of these items.
Please consider the characteristics of these products in your choice and ensure they are right for you. The Ivy House takes seriously the happiness of its customers and we are always happy to speak with you before making a selection on 09 360 8986 during business hours.
ARMADILLO & CO
The Armadillo & Co range of rugs is individually produced on looms powered only by traditional artisans. No mechanical assistance is used during the weaving process. By choosing to make their rugs by hand, Armadillo & Co has made a deliberate choice to embrace the organic natural variation that is evident in the rugs. Machine made rugs are more likely to appear ‘perfect’, but essentially featureless, lacking the characteristic slubbing and individual weaving technique that gives handmade rugs their unique distinctiveness.
The rugs are individually hand made and hand woven items and as such they are subject to the following variations, which are not considered manufacturing faults:
Size – being a hand made article, the size can vary by +/-3% from the size ordered.
Colour – the rugs are made primarily from natural and undyed fibres. Every effort is made to ensure there is minimal colour variation however some variation can be expected; 5% is the Australian Standard for Carpet Colour variation. Charcoal colour products will fade in natural light/sunlight. Please note that some colour may transfer on light coloured surfaces. Rotate your rug to minimize damage caused by natural light.
Design & Construction – Minor variations may be evident, which is due to the fact that the rug is a hand made item including line/weave thickness.
Shading – Occurs due to changes in pile and weave direction and is a natural characteristic of carpets and rugs.
Shedding – Armadillo&Co hand made rugs are made from all natural fibres. Natural fibre rugs will initially shed loose fibers, this is normal. The removal of any loose fibres will be hastened by regular vacuuming using a good quality vacuum cleaner.
Pop ups – Due to the type of weaving, there may be short fibres 'popping up' while the rug settles. These can be trimmed or pushed through.
Custom sizing - there is a minimum charge for custom weaving of 1.5m2. As our Armadillo & Co rugs are all custom woven by hand, there is a minimum charge to set up a new loom. Rugs smaller than 1.5m2 can be woven but the minimum charge will be 1.5m2.
Comprehensive care instructions are available on the Armadillo website here.
The Ivy House does not provide a warranty on the Armadillo & Co range of rugs, however manufacturing faults do occur and the product will be replaced if issues fall outside of the standard variations noted above.
QUADRILLE FABRICS (encompassing Quadrille, China Seas, Alan Campbell and Home Couture)
The Quadrille range of fabrics are handprinted fabrics, milled in the US. Colour variations can occur and the nature of a handprinted textile provides an inherent 'imperfectness'. Cushions and bed sets made from these fabrics are made locally because we love the quality of the workmanship. If you would like to view the specific item you are considering ordering please email firstname.lastname@example.org so that we can send you photos.
Handprinted fabrics require due care; they must either be steam cleaned or professionally dry cleaned. We of course recommend using an organic dry cleaner whenever possible. Machine washing is not recommended as it will cause fading to occur, and please note that our fabrics are intended for indoor use only, unless specifically stated otherwise e.g. Quadrille Suncloth.
Please ensure that furniture selections will fit into your home and the chosen room. The cost of any returns in these circumstances will be your responsibility.
Colours may vary between computer screens. If you are unsure or are concerned about slight variances in colour please contact us to discuss; we can most likely arrange photos of the specific item(s) you are considering to be sent to you. The colours on the website are represented as best as possible but we cannot be held responsible for wrong choices or incorrect colour variances between computer screens.
We pride ourselves on our integrity and service. Please contact us directly with any questions you may have email@example.com or 09 360 8986.