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Dealing with Difficult People

Dealing with Difficult People
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Some people in the legal arena can be hard to work with – solicitors on the other side of a matter, clients, witnesses, opposing parties, senior partners, judges or your own staff.

People working in the law get challenged by difficult behaviours daily. When communications break down, your chances of getting favourable results goes down, and stress goes up. This one-day workshop will help you master proven strategies for getting the results you want with difficult people – and with far less stress.

Recognise and respond to people’s different communication styles

  • Using a proven behavioural model as a foundation, you will become more proficient at identifying the four basic communication styles. You will practise specific strategies for adjusting your approach, delivery and content in order to gain more commitment and cooperation.

Avoid the common communication mistakes that make things worse

  • Very often, your “knee-jerk” reaction is not the best one. Discover which of your reactions will escalate, and which will help alleviate a spiralling conflict.

Produce results with judges, clients and other lawyers

  • Avoid falling into the trap of “taking it personally”. Learn to separate the key components of conflicts – people, behaviour and problems – and to communicate on a level that produces results.

Handle the domineering client, lawyer or boss

  • In the face of a tank, most people either stay and fight or retreat – both of which prove to be unproductive. Learn and practise how to hold your ground and command respect when things heat up.

Learning objectives

After this workshop you will be able to:

  • Recognise and respond to different communication styles.
  • Better de-escalate reactive situations.


This is an interactive workshop designed to give you the skills and knowledge to effectively deal with difficult people.

Who should attend

This workshop is designed for lawyers in any type of practice.


The course materials will be given to participants when they register on the day.


  • 9.00am - 5.00pm


  • Simon D’Arcy, Next Level Culture, California

Fee (incl GST)


  • $520 - NZLS members and Associate members
  • $570 - Non-members

Do you want to register more than one person for this course? Click here
Download PDF brochure and registration form here.

Wellington 28 February
Auckland 5 March
Christchurch 7 March

Cancellation and refund policy

Please note: Minimum and maximum numbers apply. Registrations will be accepted on a first-come/first-served basis. Registrations close 10 working days before the presentation date (the closing date). NZLS CLE Ltd reserves the right to cancel any session that does not reach the budgeted minimum number of registrations. This decision will be made on the closing date and a full refund will be made to each registrant of the cancelled session. If you cancel your registration before the closing date, a refund will be made, less a $100 administration fee. After the closing date, there will be no refund. You may transfer your registration until five working days before the presentation. Please advise NZLS CLE Ltd in writing of the change.

freephone (within NZ)
0800 333 111


04 472 7837

04 463 2986
Law Society Building
26 Waring Taylor Street
Wellington 6011

DX SP 20202
PO Box 5041
Wellington 6140
New Zealand