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Returns Policy

Return Policies- Trade Accounts
Payment terms are strictly 20th of the month following the date of Invoice, unless otherwise stated. This invoice is issued subject to our conditions of credit/terms of trade, a copy of which you have received. The terms of trade will be provided to you on request and are available from our website www.themetalcompany.co.nz. Our terms of trade are enforced strictly.All goods remain the property of S Fisher & Sons Ltd until payment is received in full. Interest at 2.5% per month will be charged on all overdue accounts. All procured goods are non-returnable. A 20% handling charge will incur on returned goods. Goods must be returned within 7 days of purchase. S Fisher & Sons Ltd’s liability is limited to the cost of replacement of any products supplied by it so that its total liability will not exceed the price of the goods. A completed The Metal Company returns application form or The Metal Company automated Return Authority must also be sent with the goods. Failure to produce this may result in returns not being processed.
 
Return Policies -Cash Customers
Payment is required before the goods leave our warehouse, either by direct debit or credit card payment (unless of course you have a trade account). All procured goods are non-returnable and non-refundable.
A $15 dollar charge will apply on all goods returned in addition to a 10% handling fee or 20% handling fee if the goods are returned after 14 days of invoice. Any credit card fees will be deducted as well as freight costs. Goods must be returned with proof of purchase and in the original conditions they are purchased in as well as the packing slip they were sent with. A completed The Metal Company returns application form must also be sent with the goods. Failure to produce this may result in returns not being processed.
 
Faulty Goods:

The Metal Company will accept product returns and provide (at The Metal Company’s discretion) a replacement for the Product (subject to availability) or a refund or repair when the product is delivered faulty.
Please contact us at online@themetalcompany.co.nz.
 To enable us to evaluate your return request please provide the follow details
  • The order number
  • Your name and other contact details
  • Detail description of the problem
  • You may also be asked to provide photographic evidence if an item was damaged during transportation.