How can I get no additional charge ACC physio and chiropractic treatment to help me return to work?
As a community service card holder or student you may be entitled to no additional charge treatment under ACC*.
No additional charge ACC funded therapies FOR Community service card holders and students can include:
Please see below the answers to our most frequently asked questions.
Do I need a doctor's referral for physiotherapy treatment?
No, physiotherapists are primary providers, therefore can assess diagnose and code your injury for ACC purposes. It is recommended that patients keep in touch with their own GP's. Certain insurers sometimes do require you to see a GP before authorising physio treatment. Furthermore, medical certificates for work purposes must be done via a GP. Our physiotherapists are able to liaise with your GP if and when its appropriate.
Is the cost of physiotherapy covered by ACC?
Only if the condition was caused by an accident (in most cases this is specific to a particular incident which occurred in New Zealand). However, if we use products such as strapping tape or acupuncture needles we charge for these as ACC does not cover the cost of this.
Is the cost of physiotherapy covered by medical insurance?
This depends on the patient's insurer and individual policy, we would ask all patients to check with their insurer.
Does ACC cover the complete cost of treatment, or will I be required to pay a surcharge?
Currently, ACC will cover the full cost of treatment any time and any day. There may be charges for rehabilitation equipment and or injury strapping. Your physiotherapist will discuss any potential costs before any charges being applied. In some instances, if a claim is rejected you will be charged privately.
How many treatments will ACC cover?
ACC has a set number of treatments per injury/condition but the physiotherapist may make a request to ACC to apply for additional treatments where indicated. If ACC approves further treatments physiotherapy may continue until the condition is resolved or the allocated number of additional treatments is used.
How many treatments will I need?
Unfortunately, there is no black and white answer to this question. No two people are exactly the same. There are many factors that may influence the rate at which you recover from your injury. These may include the type and nature of the injury, the severity of the injury, your previous history, your goals, your age and current health and your participation in any rehabilitation. Your physiotherapist will be able to provide you with a more accurate estimation following a thorough assessment.
Do I need to have a "sports injury" to see a physiotherapist?
No, our team of physiotherapists are experienced in dealing with all sorts of health quarries or issues from early childhood through to elderly health. Sports injuries are only one of the many facets our physiotherapist's treat, other ailments include overuse injuries (such as OOS or RSI) work strains, migraines, muscle tension and postural issues. Physiotherapists specialise in enhancing well-being and accelerating the body's natural repair process.
How long does a treatment session last?
Generally, the initial treatment lasts between 45 - 60 minutes and follow up sessions are between 30 - 60 minutes.
Should I bring my X-rays with me?
Yes and any other relevant medical information also.
What should I wear for treatment?
Loose fitting casual clothing is best. Wear shorts if you have a hip, knee or foot injury. We do have shorts and gowns should you not bring yours in